Customer service is a thing of the past when major corporations are involved. I am so tired of hearing expressions like: "That is not our policy" or the ever endearing, "I'm not authorized to do that". The problem I had today concerned a furnace control purchased from "Lennox Industries". The part is two weeks old and has already failed. The customer service rep. says I have to purchase another part and then submit a warranty claim to get reimbursed my money. I also have to pay shipping again. If I want to get fully warranted I have to submit a form, wait for authorization to return, wait till the part is deemed defective and then wait for the new part to be shipped. After two to three weeks if the new part is not also defective the customer who has been without air conditioning the whole time will finally be back working. Buyer Beware! Lennox furnaces and air conditioners are no longer a sustainable product as they are made with Chinese parts and the company doesn't care if you are without or not unless you want to throw good money after bad. In the "Four States" area this brand is not recommended because of the lack of availability of parts in the area.

I wonder sometimes if getting old is something to look forward to. I am beginning to think that the whole concept of retirement is some kind of plot to minimize our experience ,and knowledge.
Then there is the education system.
Having returned to school last fall, I find that the world has changed since my last venture into education twenty years ago.
The teachers are for the most part dynamic and well versed in their particular area of study. They are helpful and want the student to succeed. The rub is the material that some of the courses offer is not
helpful in the real world stage and is so much filler. The particular class that I am thinking of is misnamed and really is not any thing I will use as it is designed around bad software that unfortunately is the mainstream choice. Who makes the decision on what is important and what we will study?
Why does it cost $200. for an access code. No book, cd, dvd, or even a study guide. Just a pin number. Really?
If I never hear, "I know it's frustrating" again, it will be too soon.
The status quo is acceptable only if you let it be. I for one will be heard whether I am right, wrong, or indifferent. Blind acceptance is not an option.